Returns & Exchanges
Due to the perishable nature of our products, we cannot accept returns on hot sauce once it has been opened, but we are happy to resolve any issues with damaged or incorrect shipments. Please contact our support team within 14 days of delivery for a full refund or replacement.
Verify Eligibility
Ensure your items are unopened, in original packaging, and within the 14-day delivery window to qualify for a return.
Contact Support
Email our Heat Support team with your order number and a photo of any damaged or incorrect bottles you received.
Ship It Back
If your return is approved, we will provide a prepaid shipping label for you to send the items back to our warehouse.
Receive Refund
Once we inspect your returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing